We are committed to safeguarding the privacy of our customers; this policy explains how we do this.
What information do we collect?
We may collect, store and use the following kinds of information:
- Personal information that you provide to us for the purpose of purchasing a product (including name, address, telephone numbers and email addresses).
What do we use your information for?
Your data will be used for two broad purposes:
a) Marketing communications
After 25th May 2018, in-line with new legislation, Labelnet Ltd will only send marketing communications to customers who have expressly opted-in to receiving it. This may include:
- Details of new products, equipment and services
- Tips and guidance to help you get the best out of our products
- Or simply, to get your feedback
b) Communications relating to your purchase
Labelnet Ltd reserves the right to hold personal data for contacting you with important information about your order(s). Namely, order and delivery confirmations and issues with the processing of card payments.
Your right to opt-out of marketing communications
We will tidy up our mailing list every 6 months and anyone that hasn’t opened any of our marketing communications for 2 years will be deleted from our marketing address book.
You can opt-out of receiving marketing communications at any time by clicking on the unsubscribe link at the bottom of any marketing email from us or by calling us on +44 (0)1277 600146
Use of third parties
There are some instances where data is shared with third parties for the essential purpose of fulfilling your order. For example, your address is shared with our courier company for the purpose of delivering your order. However, we only share the information that is necessary for any given purpose. Labelnet Ltd holds copies of our suppliers’ data protection policies to verify their compliance with data protection law. Your data will never be shared with or sold to third parties for marketing purposes. The policies and statements on GDPR compliance of these companies can be viewed at the links below:
- Microsoft Outlook Email Server: https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx
- Zoho CRM: https://www.zoho.com/lp/gdpr.html
- CERM: http://www.cerm.be/hd/onlinehelp/GDPR_Compliance_and_Cerm_Software.htm
- Sage: https://www.sage.com/en-gb/gdpr/
- Google Docs: https://cloud.google.com/security/gdpr/
- DPD: https://www.dpd.co.uk/gdpr.pdf
- DW Clarks: http://www.dwclark-sons.com/tandcs.htm
- Lloyds Bank: https://www.lloydsbank.com/business/retail-business/GDPR.asp
Access to information
The GDPR provides you with the right to access the personal information that we hold about you. Labelnet reserves the right to subject any access request to a reasonable fee in order to meet the administrative costs of providing you with the information should it be required.
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
Our advertisers/payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal information
(6) Security of your personal information
(7) Policy amendments
(8) Your rights
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.
We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DART cookie. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website; and
(k) other uses.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(5) International data transfers
Information which you provide may be transferred to countries (including the United States, Japan) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £50.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Data controller
The data controller responsible in respect of the information collected on this website is Labelnet Ltd.